Customer Service Help

Download Information

• How do I download software after I purchase?
• What is the download process?

Login and Password Information

• I had a CADalog.com account before Jan 10 and now my password doesn't work. Why?

Order Information

• How do I pay using a personal check?
• How do I pay using a purchase order?
• What is the European VAT Tax?
• Who do I contact with a question about my order?
• Who pays tax?

Privacy and Security

• Contact Preferences
• Is my credit card and personal information safe?
• What is your privacy policy?

Return Policy

• How do I cancel an order?
• How do I return a product?

Shipping Information

• How long will it take my order to reach me?
• What is the shipping process?